Operations CRM design record
03 / Operations CRM · Admin UX
YONGHO CRM
Seats, access, points, cash records and shift handovers. A CRM design project organizing the screens and data behind everyday site operations into one shared workflow.
AI art-directed project mockup · May differ from the live service.
The question
A starting point.
When access, seating, points and cash records are reviewed separately, one site event has to be interpreted several times. The work simplifies navigation and connects real-world actions with records and operational decisions.
- Project type
- Operations CRM design record
- Scope
- Requirements & administrative UX / States, events & data flow / Mobile requirements & test design
Design decisions
Less noise.
More intention.
RFID card and customer identifiers form the basis for access, seating and top-up events. Seating states and initial, repeat and service-point transactions are considered together in the interface and data design.
Seating, points, cash and sales records, and shift handovers share one administrative flow, with defined access and change-history principles. Mobile review needs and test prompts are included in the interface design scope.
The output
The idea,
in a tangible form.
The portfolio records consolidated requirements, navigation, administrative UX and event-based data flows. The published material consists of interface illustrations and architecture records, without customer data or measured business outcomes.
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